BHUJBAL AYURVED CLINIC

TERMS & CONDITIONS

Effective Date: July 4, 2026

Welcome to BHUJBAL AYURVED CLINIC (“Clinic”, “Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, online consultation facilities, appointment booking services, WhatsApp Business communications, Rich Communication Services (RCS), telephone support, email communications, and any other services offered by BHUJBAL AYURVED CLINIC.

By accessing our website, scheduling an appointment, communicating with us through WhatsApp, RCS, email, telephone, or using any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any provision of these Terms, you should discontinue the use of our website and services immediately.

These Terms are intended to comply with applicable laws of India and align with the requirements of Meta’s WhatsApp Business Platform policies, Google RCS Business Messaging policies, and other applicable communication regulations.

1. Introduction

BHUJBAL AYURVED CLINIC is committed to providing Ayurvedic healthcare services in a professional, ethical, and legally compliant manner. Our services may include:

  • Ayurvedic consultations
  • Appointment scheduling
  • Follow-up consultations
  • Wellness guidance
  • Health education
  • Prescription-related communications where legally permitted
  • Customer support
  • Promotional communications (with user consent)
  • WhatsApp Business messaging
  • RCS Business Messaging
  • Website-based enquiry services

These Terms govern every interaction between BHUJBAL AYURVED CLINIC and its patients, website visitors, customers, and users.

2. Definitions

For the purposes of these Terms:

“Clinic” refers to BHUJBAL AYURVED CLINIC.

“Website” means every webpage, landing page, portal, mobile version, or digital platform operated by BHUJBAL AYURVED CLINIC.

“User”, “Patient”, “You”, or “Your” refers to any individual accessing or using our services.

“Services” include consultations, appointment booking, customer support, educational content, WhatsApp communications, RCS messaging, and all healthcare-related digital services provided by the Clinic.

“Content” means all text, images, graphics, logos, trademarks, videos, educational material, and digital assets available through our website.

“WhatsApp Business Platform” means the official messaging platform provided by Meta.

“RCS” means Rich Communication Services used for verified business messaging.

3. Acceptance of Terms

By accessing our website or using any services provided by BHUJBAL AYURVED CLINIC, you agree that:

  • You have read these Terms completely.
  • You agree to comply with all applicable Indian laws.
  • You will provide accurate information.
  • You understand that healthcare information available on the website is for informational purposes and does not replace professional medical advice unless provided during a formal consultation.
  • You accept communications through WhatsApp Business, RCS, SMS, email, or phone where you have provided consent.

If you do not agree with these Terms, you must refrain from using our website or services.

4. Description of Services

BHUJBAL AYURVED CLINIC offers a range of Ayurvedic healthcare and wellness-related services, which may include:

  • Ayurvedic consultations
  • Health assessments
  • Personalized treatment recommendations
  • Appointment scheduling
  • Follow-up care
  • Wellness counselling
  • Preventive healthcare guidance
  • Customer support
  • Educational health resources
  • Notifications regarding appointments, prescriptions, reports, or clinic updates
  • Communication via WhatsApp Business API, RCS, SMS, email, and telephone

All services are subject to availability and may be modified, suspended, or discontinued without prior notice when required for operational, legal, or regulatory reasons.

5. Eligibility

You may use our services only if:

  • You are at least 18 years of age, or
  • You are using the services under the supervision or consent of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements under applicable Indian laws.
  • The information you provide is complete and accurate.

The Clinic reserves the right to refuse services where legal, ethical, or medical considerations require such refusal.

6. Account Registration

Certain services may require users to provide personal information, including:

  • Full name
  • Mobile number
  • Email address
  • Residential address
  • Date of birth
  • Medical history where necessary
  • Emergency contact information

Users agree that:

  • All information provided is true and accurate.
  • Information will be updated whenever changes occur.
  • Login credentials (if any) will be kept confidential.
  • Users are responsible for all activities conducted through their accounts.

The Clinic reserves the right to suspend or terminate accounts containing false, misleading, or fraudulent information.

7. User Responsibilities

Users agree to:

  • Provide accurate personal and medical information.
  • Attend scheduled appointments or notify the Clinic in advance of cancellations.
  • Use the website only for lawful purposes.
  • Avoid uploading false, offensive, defamatory, or unlawful content.
  • Refrain from attempting unauthorized access to our systems.
  • Respect healthcare professionals and staff.
  • Follow treatment plans and medical advice responsibly.

Users shall not:

  • Misrepresent their identity.
  • Use automated tools or bots to access the website.
  • Interfere with website security.
  • Transmit viruses, malware, or harmful code.
  • Engage in fraudulent appointment bookings.
  • Copy or reproduce website content without authorization.

Violation of these obligations may result in suspension or termination of access.

8. Payment & Billing Terms

Where applicable, payments for consultations, wellness services, therapies, or other paid services shall be governed by the following terms:

  • Fees will be communicated before confirmation of the service.
  • Payments may be made through approved online payment gateways, UPI, debit cards, credit cards, net banking, or other accepted payment methods.
  • Users agree to pay all applicable charges, taxes, and statutory levies.
  • Appointment confirmation may be subject to successful receipt of payment.
  • The Clinic reserves the right to revise pricing at any time. Revised charges will apply prospectively and will not affect payments already completed.
  • In the event of payment failure, users may be required to complete the transaction before services are rendered.
  • Refunds, if applicable, shall be processed in accordance with the Clinic’s refund and cancellation policy and applicable law.

The Clinic is not responsible for delays or failures caused by third-party payment service providers.

9. Subscription Renewal & Termination

Where BHUJBAL AYURVED CLINIC offers wellness plans, health packages, memberships, or subscription-based services:

  • Subscription terms, fees, and validity will be clearly communicated at the time of enrollment.
  • Unless otherwise stated, subscriptions do not renew automatically without user consent.
  • Users may discontinue participation in accordance with the applicable cancellation policy.
  • The Clinic may suspend or terminate subscriptions in cases of misuse, fraud, non-payment, or violation of these Terms.
  • Termination of a subscription does not affect obligations accrued before the date of termination, including outstanding payments.

Users may also stop receiving promotional communications at any time by using the available unsubscribe or opt-out mechanisms, though essential service-related communications may continue where necessary.

10. Use of WhatsApp Official API & RCS

BHUJBAL AYURVED CLINIC may communicate with users through the official WhatsApp Business Platform and Rich Communication Services (RCS) to improve service delivery and patient engagement.

By voluntarily providing your mobile number and opting in to receive such communications, you consent to receive messages that may include:

  • Appointment confirmations and reminders
  • Follow-up notifications
  • Prescription or treatment-related updates where appropriate
  • Health and wellness information
  • Service announcements
  • Billing or payment notifications
  • Customer support responses
  • Promotional or educational content, where you have provided the necessary consent

All communications are intended to comply with applicable Indian laws, Meta’s WhatsApp Business Messaging Policy, Google RCS Business Messaging requirements, and anti-spam regulations. Users are expected to use these communication channels responsibly and must not send unlawful, abusive, fraudulent, or inappropriate content through them.